Raúl Torrez | Attorney General

Frequently Asked Questions

Listed below are the most frequently asked questions received by the New Mexico Department of Justice. If a question is not answered here, search the site or contact us.
What does the New Mexico Department of Justice do?

The New Mexico Department of Justice is focused on:

  • Protecting families and giving a voice to vulnerable populations;
  • Prosecuting dangerous criminals who prey on children and the most vulnerable;
  • Advocating for policies that help law enforcement improve community safety;
  • Protecting New Mexicans from consumer scams and fraud;
  • Promoting open, accountable governance, and stopping public corruption;
  • Protecting and preserving the quality of New Mexico’s cultural history, land, water, and air;
  • Upholding the United States and New Mexico Constitution; and
  • Providing the highest level of ethical legal service to the State of New Mexico.

For more information, visit the About the Office page.

How do I serve the State of New Mexico with a lawsuit?

By state law, any lawsuit filed against the State of New Mexico (including any state agency or state official) must be properly served on each individual party, the Office of the Governor, and the New Mexico Department of Justice, even if the Attorney General is not a party to the litigation. Failure to properly serve the state may be grounds to dismiss the litigation.

Service to our office may be satisfied by either of the following two options:

delivering a copy of the filed litigation (individually or by process server) by personally handing it to the receptionist at the front desk at any of our three offices. Please let the receptionist know the purpose of the delivery is service of process.

OR

mailing a copy of the filed litigation by mail or commercial courier with a signature receipt service. The date of service will be the date the receipt is signed. Mailing without a signature, or returned mailed unsigned, shall not satisfy service.

See office locations for the NMDOJ listed below:

Santa Fe

408 Galisteo Street
Villagra Building
Santa Fe, NM 87501

Albuquerque

201 3rd St. NW
Suite 300
Albuquerque, NM 87102

Las Cruces

1175 Commerce Dr
Suite A
Las Cruces, NM 88001

More information regarding service of process on the New Mexico Department of Justice can be found in the New Mexico Rules of Civil Procedure 1-004(E) and (H)(1) NMRA, or by contacting our Government Litigation Division.

When should I file a consumer complaint?

The Consumer Protection Division of the New Mexico Department of Justice enforces consumer laws in the State of New Mexico that exist to shield the public from fraudulent and unfair business practices. Our state’s principal consumer law is the Unfair Practices Act. Under the Unfair Practices Act, the Division provides multi-level services to the public to ensure that consumers have safe and satisfactory interactions with businesses operating in New Mexico.

See the Consumer Complaint Instructions page for further details.

How do I file a consumer complaint?

The New Mexico Department of Justice does not act and cannot act as a private attorney for individual citizens. However, in some matters, if a consumer is unable to resolve a dispute with a business, the Consumer Protection Division’s complaint resolution services may be available. There is no charge to the public for these services.

With New Mexico Department of Justice’s Electronic Complaint Submission (ECS) application, you can submit your complaint to our office without having to fill out paper forms.

How long does the consumer complaint process take?

Attorney General Torrez has made a commitment to New Mexico consumers that his advocacy staff will respond to complaints within 72 hours and has pledged that even when his office receives complaints that go beyond the authority and scope of the office, advocates will attempt to link constituents with other agencies.

With New Mexico Department of Justice’s Electronic Complaint Submission (ECS) application, you can submit your complaint to our office without having to fill out paper forms.

Do you have information on scams?

Yes. Learn how to protect yourself from some common consumer scams, including credit repair and debt relief scams, tax scams, pyramid schemes, and many more. At the New Mexico Department of Justice we collect and use scam reports to help alert others, and we encourage you to report your scam.

How do I report a scam?

With New Mexico Department of Justice’s Electronic Complaint Submission (ECS) application, you can submit your scam to our office without having to fill out paper forms.

How do I protect myself from identity theft?

Take steps to protect yourself from identity theft:

  • Secure your Social Security number (SSN).
  • Don’t respond to unsolicited requests for personal information.
  • Request a freeze of your credit reports.
  • Review your credit card and bank account statements.
  • Store personal information in a safe place.

For more information, visit the Identity Theft page.

I think my identity has been stolen. What do I do?

Immediately file a police report and retain a copy. Then contact your creditors, banks, credit bureau, local law enforcement agency and the Federal Trade Commission by phone and in writing.

For more information, visit the Identity Theft page.

Where can I dispose of my medications?

Unused or expired prescription medications are a public safety issue, leading to potential accidental poisoning, misuse, and overdose. proper disposal of unused drugs saves lives and protects the environment.

For more information, see the ***Prescription Drug Disposal Guide.

What are the signs of RX drug abuse?

Some issues are that the drug user’s perception is that prescription drugs are not as dangerous as they actually are.

SYMPTOMS OF OPIOID ABUSE:

  • Confusion and lack of coordination
  • Lowered blood pressure
  • Dry Mouth
  • Weakness, dizziness, sleepiness
  • Constricted pupils
  • Watery or droopy eyes
  • Nausea, vomiting, and constipation
  • Respiratory depression (inadequate ventilation)
  • Sleep deprivation or “nodding”
  • Slow, slurred speech
  • Slow gait Dry skin, itching, or skin infections
  • Constant flue-like symptoms
  • Bruises or “track marks” (if injecting)

For more information, see the *** Warning Signs of Prescription Drug Abuse.

Do you have a guide for buying a used vehicle?

Yes. Below are some useful resources intended to help educate consumers when they are purchasing a vehicle.

Visit the Car Buying Tips page for more information.

How do I report Medicaid fraud?

We investigate and prosecute fraud committed by Medicaid providers, including hospitals, nursing homes, laboratories, doctors, dentists, nurses, caretakers, therapists, facilities, etc.

With New Mexico Department of Justice’s Electronic Complaint Submission (ECS) application, you can submit your complaint to our office without having to fill out paper forms.

How do I report abuse, neglect, or exploitation of a resident in an assisted living facility or nursing home?

We investigate and prosecute abuse, neglect, and exploitation against residents in facilities, including assisted living facilities and nursing homes.

With New Mexico Department of Justice’s Electronic Complaint Submission (ECS) application, you can submit your complaint to our office without having to fill out paper forms.

How does a charity register and file reports with the Attorney General’s Office?

Organizations are now required to register and file reports electronically using NM-COROS. The electronic filing system allows charities to fulfill all registration and filing requirements, including completing the electronic registration form, uploading documents, filing annual reports, and receiving immediate confirmation of receipt.

Complete list of Charity Registration FAQs

How do I get information on registered charities?

Charity Search includes registration status history, financial information, and charity documents. Charity Search is based on registration information provided to the New Mexico Office of the Attorney General via NM-COROS (New Mexico – Charitable Organization Registration Online System) by the charity or it’s registration agent.

Search New Mexico Department of Justice’s Registry of Charitable Organizations for a charitable organization.

Do you have a compliance guide for the Open Meetings Act?

The “Open Meetings Act,” NMSA 1978, Sections 10-15-1 to 10-15-4, is known as a “sunshine law.” Sunshine laws generally require that public business be conducted in full public view, that the actions of public bodies be taken openly, and that the deliberations of public bodies be open to the public.

Open Meetings Act Compliance Guide 2015

Do you have a compliance guide for the Inspection of Public Records Act?

The Inspection of Public Records Act (IPRA) is intended to provide the public with access to information about governmental affairs. This Compliance Guide has been prepared to inform the public, state and local government agencies, and all other public bodies subject to the IPRA about its requirements and applications.

Inspection of Public Records Act Compliance Guide 2015

Do you have training sessions for Inspection of Public Records Act and Open Meetings Act?

The New Mexico Department of Justice regularly conducts educational presentations on these “Sunshine Laws” throughout the state.

The purpose of the presentation is to educate and assist New Mexicans regarding the importance of transparency and compliance, as well as the rights of the public under New Mexico’s Sunshine Laws, the Open Meetings Act (OMA) and the Inspection of Public Records Act (IPRA). These events are open to all interested members and staff of state and local governments, school boards, commissions, media, and the general public. The first 90 minutes of each presentation addresses OMA followed by IPRA, and individuals can attend either or both trainings.

How do I report violations of the Open Meetings Act?

The Open Meetings Act (OMA) is a state law, which provides the statutory guidelines for conducting public meetings.

Complaints about possible violations, or questions pertaining to OMA should be referred to the Open Government Division. The Division enforces the Act by investigating and responding to written complaints from citizens. They can be reached at (505) 490-4060.

With New Mexico Department of Justice’s Electronic Complaint Submission (ECS) application, you can submit your complaint to our office without having to fill out paper forms.

How do I report violations of the Inspection of Public Records Act?

The Inspection of Public Records Act (IPRA) is a New Mexico state law that provides the public and media access to public information. The law requires open access to almost all public records in state and local government, with few exceptions.

Complaints about possible violations, or questions pertaining to IPRA should be referred to the Open Government Division. The Division enforces the Act by investigating and responding to written complaints from citizens. They can be reached at (505) 490-4060.

With New Mexico Department of Justice’s Electronic Complaint Submission (ECS) application, you can submit your complaint to our office without having to fill out paper forms.

How do I request public records from the Office of the Attorney General?

The Inspection of Public Records Act is intended to provide the public with access to information on governmental affairs. The law requires public access to virtually all public records with a few exceptions most records are available for public inspection. Each state agency and local governmental entities have designated a records custodian to whom requests to inspect records should be addressed.

To request to inspect records from the New Mexico Department of Justice, please visit the Public Records Inspection Request page.

How do I view Attorney General Opinions?

Opinions and Advisory Letters are prepared after a thorough review of all of the circumstances, evidence, law, and precedent related to the request. Policymakers often rely on opinions issued by the NMDOJ to help them make informed decisions as they evaluate proposed statutory changes and new pieces of legislation. A legal opinion generated by the state’s lawyer, an uninvolved third party, is invaluable in helping avoid costly litigation and offering an accurate and unbiased reading of statute.

For more information, visit the Opinions and Advisory Letters page.

Do you have a list of job opportunities at the NM Office of Attorney General?

Yes. Employees are one of the New Mexico Department of Justice’s most valuable and valued resources. Joining the Attorney General’s team offers individuals unique opportunities.

For a list of current opportunities, visit the Human Resources page.

Do you have student opportunities at the NM Office of Attorney General?

Yes. The New Mexico Department of Justice provides year-round opportunities for law students interested in working for New Mexico’s largest and most dynamic public law office. The number of positions available depends upon current needs and available funding. Law clerks at the NMDOJ often have diverse legal interests and may have the opportunity to work in a variety of different legal fields, including: administrative law, civil litigation and appeals, consumer protection, criminal prosecution and appeals, environmental protection and utilities law, Medicaid fraud, and other various areas of law and policy.

Vsit the Student Oppurtunities section on Human Resources page for more information.